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Ordering:
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To purchase a wireless phone from a2zwireless.com, you can:
1. click on the "Phones" tab at the top of
the page. OR
2. click on the Phone menu on the Orange
left-hand side of the Home page.
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By Manufacturer. OR
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By Type. (i.e. Flip, Bluetooth, Slider, etc.)
Once you have found the phone you would like to purchase, you will have five (5)
options:
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Phone with NEW Fido activation (36 month agreement)
Choose this option if you want to sign up for a NEW Fido activation with a 36
month agreement.
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Phone with NEW Fido activation (24 month agreement)
Choose this option if you want to sign up for a NEW Fido activation with a 24
month agreement.
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Phone with NEW Fido activation (without Agreement)
Choose this option if you want to sign up for a NEW Fido plan with a month to
month agreement. (3 month minimum required)
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Phone with NEW Fido activation (Prepaid)
Choose this option if want to sign up for a NEW Fido activation with "Pay as
you go".
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Phone only (without activation) Choose this option if you want to
purchase a phone without activation.
Click the radio button that suits your needs and click "Add to cart".
Depending on your choice, you will be directed to the "Choose a plan" ( for the
first 4 choices) or "Compatible accessories" (for the last choice) page and
from there to the "checkout".
Please note that you will be required to register to complete the checkout
process.
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Yes! Here at a2zwireless.com, we want to make shopping with us as easy as
possible. While we encourage our customers to purchase a phone with a Fido
Rate-plan in order to get the phone for a cheaper price, you are free to order
whatever you want, however you want. Once on the phone expansion page, just
select the "Phone only" option and then on the "Compatible accessories" page
click "Proceed without accessories".
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To purchase an accessory, you can:
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Click on the "Accessory" header on the Home Page and then
choose the "Phone Brand" and the "Phone Model" to find the compatible
accessories for that particular phone model. OR
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Click on the Accessory type on the lower left corner of the
homepage. OR
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Choose your phone model and the on the phone expansion page,
click on "Compatible Accessories" and you will be taken to a list of all
accessories that we sell for your wireless phone.
All accessories are grouped under intelligent headers, choose
the accessories that you want for your phone and click "Add to Cart".
Follow the "Checkout" process.
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Yes! Please follow "How do I buy an accessory".
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To purchase a Fido Rate-plan, first select the phone you would like. The Fido
branded phones are listed on the Home Page under "Free Fido Phones" and "Fido
Phones". You can also choose one of the latest and greatest unlocked GSM phones
with a Fido plan. www.a2zwireless.com
is the only e-tailer in Canada that gives you instant rebates for unlocked GSM
phones purchased with a Fido rate plan. Once you have selected the phone you
want, you will have the option of purchasing that phone with:
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Fido activation with 36 month agreement
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Fido activation with 24 month agreement
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Fido activation without agreement
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Fido activation with Prepaid
Once you select the plan term, click "Add to cart" and you will be brought to
the Fido Rate-plan page where you will be given information about each rate
plan. After selecting the Rate-plan, you will be given a list of extra features
you can add on to your Fido service. Once you have selected the rate-plan and
value added options, click "Add to Cart" and follow the steps. Pease note that
there is a colored running "step bar" on the top that tells you how far you are
from completing the transaction.
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Yes! Click on "Fido Activation Kit" on the left Orange column on the Home Page
and follow the check out process.
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a2zwireless.com conducted extensive research on the Canadian Telecommunications
market and concluded Fido to be the best carrier out there in terms of
coverage, price points, plans and customer service.
www.a2zwireless.com is the exclusive
authorized e-tailer for Fido in Canada and is the only carrier represented by
this site.
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a2zwireless.com conducted extensive research on the Canadian Telecommunications
market and concluded Fido to be the best carrier out there in terms of
coverage, price points, plans and customer service.
www.a2zwireless.com is the exclusive
authorized e-tailer for Fido in Canada and is the only carrier represented by
this site.
Below is the ordering process:
Step 1 - Select Phone:
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If you select a phone WITH Fido service, you will be brought to Step 2.
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If you select a phone WITHOUT Fido service, you will be brought to Step 3.
Step 2 - Choose Plan:
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You will first go to a screen where you can select a Fido Rate-Plan.
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Once you have selected the Fido Rate-Plan that best suites you, a dropdown menu
will be displayed where you can add additional features to your Fido Service.
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Click "Add to Cart" to continue
Step 3 - Choose accessories:
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A list of all of the compatible accessories with your phone will appear. Select
which one's you would like and press "Add to cart".
Step 4 - Review Shopping Cart:
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Here you can see the items that you are going to purchase along with the option
to update.
Step 5 - Sign In / Register:
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Input your email address (which will also be your username), and create a
password.
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Fill in your billing information
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Fill in your shipping information (if different than your billing)
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Please note that if your shipping address is different from your credit card
billing address, then that shipping address must be registered with the credit
card or the shipment will be sent to the billing address only. This is a strict
policy adhered to for your protection and security.
Step 6 - Checkout:
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Select how you would like your order shipped (FedEx Ground, 2nd Day or
Overnight)
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Choose the method of payment - Credit card, Certapay / Interac by e-mail,
Paypal or Money Order.
Step 7 - Confirm order:
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Confirm all of the information including your order (Products, Quantities),
Billing and Shipping information.
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You will receive a confirmation email with your order number.
All the abovementioned steps are clearly displayed on each page with a running
blue bar, highlighting each step to make sure you know exactly where you are in
the process.
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The tracking information will be included in the "Order confirmation" e-mail
after the order has been verified and processed; all you have to do is click on
the link that you can see exactly where your package is. |
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Billing and Payment:
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Following are the different types of payment methods accepted at
a2zwireless.com:
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Credit Cards - Visa and American Express
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Certapay / Interac by e-mail
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Paypal
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Money Order
For details, please see our "Payment
Methods Section"
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the shipping address is different than the credit card billing address, then
that shipping address has to be registered with the credit card bank or the
shipment will be sent to the billing address. This is a security policy adhered
to strictly by a2zwireless.com for your protection so please bear with us. |
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charged only the cost of your product plus applicable tax and shipping charges.
There are NO hidden fees; every charge on the invoice will be clearly stated
and explained. |
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| Fido will
bill you directly. For any questions relating to Fido service, please contact
Fido directly at 1-888-481-FIDO (3436) or 611 from your handset (you must have
Fido service for 611 to connect with Fido). |
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Shipping:
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If we receive your order before 1pm PST, we will ship it out that day
(contingent upon all the order information being verified). The rest depends on
which shipping method you chose. You can receive your purchase in 1 business
day, 2 business days or in 4 to 6 business days.
a2zwireless.com offers free ground shipping on all orders totaling more than
$499.00 before taxes.
Please note that a2zwireless.com does not have any control over the working
of the courier companies and cannot be held responsible for any delays or loss.
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a2zwireless.com currently offers shipping service through
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You can select from:
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Ground (4-6 business days)
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2nd Day Air (2 business days)
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Express Overnight (1 business day)
Please note that a2zwireless.com is not responsible or liable for any delay
by the courier companies and cannot guarantee their performance or timelines.
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All orders above $499 (before taxes) and/or with a new 36 month Fido activation
receive FREE FedEx Ground shipping.
Shipping costs for FedEx are as follows:
FedEx Ground (4-6 business days)
- $ 25.00
FedEx 2nd day (2 business days)
- $ 35.00
FedEx Express / Overnight (1 business day)
- $ 45.00
Please note that there will be additional shipping charges for an order
containing more than 1 phone and/or 3 accessories. You will see the total
shipping at checkout.
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Product:
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If the phone does not work, please contact us at 1-866-229-1171 immediately so
that we can assist you in figuring out what is wrong with your wireless phone.
Please see our Warranty
page for information relating to defective products.
NOTE- The manufacturer warranty's have geographical limitations, you might have
to ship your phone oversees for repairs. Please see our Warranty Page for
details.
Please note that there is a strict 3-day timeline for Dead On Arrival
notifications.
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a2zwireless.com cannot be held responsible for any features not working as some
features are network dependent and unlocked GSM phones are procured from
different sources from around the world. Please research this before making the
purchase, as there are no refunds, returns or exchanges on unlocked GSM phones
and accessories.
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your phone is working properly, but cannot connect to Fido or you have
questions about your service, please contact Fido directly at 1-888-481-FIDO
(3436).
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a2zwireless.com offers both Fido branded and unlocked GSM phones. Fido branded
phones are locked to the Fido network and will not work on any other network.
All of the unlocked GSM phones offered by a2zwireless.com will work on any GSM
network depending on the "Band" of the carrier and that of the phone. GSM
technology is available in over 90 countries worldwide. Each country operates
on a different "Band". As long as the bands available on your phone are offered
by the country you intend to use the phone in, you should have no problem. For
a complete listing of countries and their respective band frequencies please
visit our Travel
Solutions section.
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The answer depends on whether you purchased a Fido phone, or an Unlocked GSM
phone. If you purchase an UNLOCKED GSM phone, then your phone will work with
other GSM wireless service provided the frequency used in the country in
question is available on your phone. For a listing of different countries and
what frequencies they have, visit our
Travel Solutions page.
If you purchase a Fido GSM phone, then that phone will only work on Fido's
network in Canada and roam only with Fido partners internationally.
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can "request" a phone number by noting that in the comments section on the
checkout page, however a2zwireless.com cannot guarantee that we will get you
that particular number. We will try everything we can do to accommodate your
request. If you are unhappy with the number you received, you may call Fido's
customer care and ask a customer service representative to assist you in
changing your phone's mobile number. There may be a charge attached with that
service. |
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If you want a specific model, please click here to
let us know and we will get back to you with a price quote and an ETA or you
can e-mail us at customercare@a2zwireless.com.
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You
don't have to! We at a2zwireless.com will activate the phone for you prior to
shipping. We will test the phone to make sure that it works, as well as set all
of the phones defaults so all you have to do is turn the phone on and enjoy!
Please note that the battery will not be fully charged when you receive the
phone. |
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| www.a2zwireless.com
is the ONLY site in Canada that offers instant in-store rebate, the
price offered on the site already includes all the rebates. You don't have to
pay "full price" and then wait for months for the rebate to show up on the
bill. Here at a2zwireless.com, its simple and there's no waiting for your
discount.
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My Information:
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Your User ID should be your email address that you used to sign up. If you
forgot your password, click on the "Forgot Password" link and your password
will be emailed to your email address that we have on file. |
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| From our
homepage, put your email address in the text box underneath "Newsletter". You
will not receive any spam from us; only A2Z site updates, news, and special
events/promotions that we are having. |
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| Click
on "My Account" at the top of any of our pages to register and become an
a2zwireless.com inner circle member. Member benefits include special updates,
news, promotions and first hand information on upcoming products and get
priority placement for upcoming inventory. |
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| To update
your billing information, sign in to your account and click on "Edit address".
You will be able to update all of your personal information from there. Please
note that this information is encrypted for your protection. |
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For any other questions not listed above, please click
here
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